Frequently Asked Questions

We’re more than happy to answer all of your stand up paddle board rental questions. If you can’t find what you’re looking for here, feel free to contact us.

The Basics

[vs_accordion initial_open=”1″ multi_open=”no” filter=”no” animation=”no” disabled_el=”no” ][vs_item_accordion heading=”What kind of shape do I need to be in?” disabled_el=”no” ]It really depends on how far you want to paddle and how strong the wind is. Stand up paddle boarding can be as leisurely or strenuous as you (or the wind) want to make it. In fact, the beauty of SUP is that it is so incredibly versatile. As long as you can kneel, stand, and paddle, you should be able to make SUP work for you. We have, however, found that severely overweight people have a hard time making SUP work for them.[/vs_item_accordion] [vs_item_accordion heading=”Can I rent a board if I’m a newbie?” disabled_el=”no” ]Yes. We even have an instructional video you can watch by clicking here![/vs_item_accordion] [vs_item_accordion heading=”Do I need to know how to swim?” disabled_el=”no” ]You don’t need to know how to swim, but you must let us know when you check in on the day of your rental, so that we can give you a proper life jacket.[/vs_item_accordion] [vs_item_accordion heading=”What should I wear?” disabled_el=”no” ]Wear whatever will make you comfortable on the water, given the conditions on the day of your rental. Wearing something that you don’t mind getting soaking wet in is a good idea, on the off chance that you fall in. Swimwear or board shorts are great options — and water shoes are nice to wear if you own a pair. Hats and sunglasses are optional; sunscreen shouldn’t be. We have wetsuits and booties for rent, should you want them.[/vs_item_accordion] [vs_item_accordion heading=”Can I bring my kid?” disabled_el=”no” ]Absolutely! Kids can paddle alongside a parent or guardian — or they can ride on a parent or guardian’s board. If you’re planning on paddling with kids, it’s best to make sure that there aren’t any high winds on the day of your rental.[/vs_item_accordion] [vs_item_accordion heading=”How old do you have to be to rent a board?” disabled_el=”no” ]

Anyone under the age of 18 must be accompanied by an adult/parent or legal guardian AND print out this form, have it signed by a parent or legal guardian, and bring it with you.

[/vs_item_accordion] [vs_item_accordion heading=”How early do I need to be at Surf Ballard on the day of my rental?” disabled_el=”no” ]It’s best to be here 15 minutes prior to the start of your reservation so that we can get you checked in and ready to go so that you get a full two-hours on the water.[/vs_item_accordion] [vs_item_accordion heading=”What happens if I’m late for my reservation?” disabled_el=”no” ]You may lose all or part of your reservation. Your 2-hours starts at your reservation time — not when you walk away from the shop with your board.[/vs_item_accordion] [vs_item_accordion heading=”Is parking available?” disabled_el=”no” ]We have parking, but with limited spaces. If you can’t find parking in our lot, there are usually plenty of spaces on the street.[/vs_item_accordion] [vs_item_accordion heading=”Where can I leave my valuables while I’m out on the water?” disabled_el=”no” ]You can either leave them in your car and leave your car keys with us — or you can leave everything at the shop behind the counter.[/vs_item_accordion] [vs_item_accordion heading=”Do you have showers I can use after my rental?” disabled_el=”no” ]Yes. We have an outside hot shower, as well as a hose for feet and hands.[/vs_item_accordion][/vs_accordion]

Payment, Reservations & Cancellation Info

[vs_accordion initial_open=”1″ multi_open=”no” filter=”no” animation=”no” disabled_el=”no” ][vs_item_accordion heading=”How much are your rentals?” disabled_el=”no” ]SUP board rentals are $40 for 2-hours. If there is more than one person renting a board in your group, the price per board is $32.85 for 2-hours. Prices include tax.[/vs_item_accordion] [vs_item_accordion heading=”What is included in the rental price?” disabled_el=”no” ]A stand up paddle board, a paddle, and a life jacket.[/vs_item_accordion] [vs_item_accordion heading=”What forms of payment do you accept?” disabled_el=”no” ]Our online reservation system accepts credit cards, debit cards, and PayPal. We also accept cash and checks at the shop.[/vs_item_accordion] [vs_item_accordion heading=”Do you take walk-in reservations?” disabled_el=”no” ]Yes, but be aware that we don’t always have boards available. Your best bet is to reserve in advance via our online reservation system — especially on the weekends when we are really busy.[/vs_item_accordion] [vs_item_accordion heading=”How do I make a reservation for a large group?” disabled_el=”no” ]You can make a reservation for up to 8 people through our online reservation system. If you click the Quantity drop-down menu next to the 2+ Boards option, it will show you how many rentals are left for that time slot. If you need to rent more than 8 boards at a time, please call the shop at 206-726-7878. If your group is large or includes several children, we may be able to arrange for a guide to help with your group at an additional cost.[/vs_item_accordion] [vs_item_accordion heading=”What is your cancellation policy?” disabled_el=”no” ]If you give us at least 2-hours of advance notice, we will cancel your reservation without cashing in your deal voucher or charging your credit card. To cancel your reservation, please call 206-726-7878. Please note: If you do not cancel your reservation in advance, we will void your deal voucher or charge your credit card for the reservation.[/vs_item_accordion] [vs_item_accordion heading=”What happens if it’s raining at the time of my reservation?” disabled_el=”no” ]If it’s raining at the time of your rental, we will be more than happy to cancel your reservation without penalty or reschedule you for another time.[/vs_item_accordion] [/vs_accordion]