Refund Policy

Simple Return Policy

If you are not 100% satisfied with your purchase, you can return your order to our warehouse or store for a full refund (minus a 10% restocking fee) up to 30 days from the original purchase date. Your return item must be unworn, with original packaging and in the state you received it. You are responsible for paying for return shipping unless for some reason there has been an error in your order caused by Surf Ballard.

When sending back....
Please try to reuse packaging from your original order when possible. We like to do our part by reusing as much packaging material as acceptable. 

Ship Returns To:

Surf Ballard
6300 Seaview Avenue NW
Seattle, WA 98107

Refunds

Once we receive and inspect your item, your refund will be processed and a credit will be issued toward the original method of payment. Please allow for 1-2 weeks for processing. All items are subject to a 10% restocking fee upon return. This fee will be deducted from your refund. Depending on your credit card company, it may take 2-10 business days for your credit to post to your account. Refunds will only be refunded in the form of the original payment, and cannot be substituted for cash, check, PayPal, or other form of refund. 

Customer Service

If you have any question or concerns, please don’t hesitate to call us or drop us an email. We are here to make sure you are completely satisfied.

Email: info@surfballard.com 

Phone: 206.726.7878